Case Managers

Summary

Médecins Sans Frontières (MSF) is seeking experienced Case Managers for its Country Programme in Bangladesh. This role involves managing, investigating, and advising on Code of Conduct violations, with a focus on safeguarding staff, partners, patients, and community members using a survivor-centred approach. The position requires a commitment to fair process and confidentiality.

Main Responsibilities

• Ensure proper handling of all misconduct complaints, including safe and confidential reception, timely acknowledgment, triage, and immediate reporting of high-risk allegations to the Safeguarding Unit and compliance with Intersectional Platform on Behaviour Standards for Case Management.
• Provide technical advice and support to all actors involved in case management and ensure risk-mitigation and referral measures for complainants, respondents and witnesses, including protection, medical, psychosocial and legal referrals when appropriate.
• Conduct and lead case triage, risk assessments, and investigations, including evidence gathering, interviews, analysis, and recommendations.
• Manage investigation documentation, including archiving, minute-taking, coordination of meetings/interviews, and preparation of final reports.
• Build capacity of country programme teams by training and supporting staff involved in complaint handling and misconduct investigations.
• Propose improvements to protocols and guidelines on case management based on country programme realities.
• Ensure quality, confidentiality, and data protection in case management processes, including managing complaint databases and reporting statistics.
• Coordinate internal and external collaboration, maintain communication with the Safeguarding Unit, engage in relevant forums, and coordinate external investigation experts.

Candidate Profile

Education

• BSc in law, social or organizational sciences, gender, discrimination, whistleblowing, behavioural science, human rights

Experience

• Minimum 2 years of experience in identifying and addressing safeguarding concerns in a humanitarian setting, preferably a hospital setting with MSF or similar INGO. Experience working in high-risk contexts is highly desired.

Skills

• Strong analytical and advisory skills, with the ability to handle complex, sensitive, and high-risk cases independently.
• Excellent verbal communication skills, including the ability to deliver difficult information sensitively and appropriately.
• Excellent written communication skills, including the ability to draft investigation reports and present cases to senior management succinctly.
• Demonstrated commitment to confidentiality, survivor-centred practice, and fair process.
• Ability to develop case strategies, conduct investigative interviews and deliver investigation reports of high quality and within short deadlines.

Languages

• Fluency in English. Bangla or Rohingya desirable. Other languages are an asset.

Certifications

• Certification as investigator highly desirable (CHS Tier 3, CFE/CFF/CPA/CCEP or equivalent)

How to Apply

Apply directly via the MSF website and upload a letter of motivation + Curriculum Vitae (in English) as one combined document.

The closing date for applications is March 3rd, 2026 at 23:59 CET.